Davis Brothers Home Care Specialists ("we," "us," "our," or the "Company") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit davisbroshcs.com (the "Site") or communicate with us by phone, email, or text message.

By using the Site or submitting a request through our contact form, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you request an estimate, book a service, or contact us through the Site, we may collect:

Your full name
Your mobile and/or landline phone number
Your email address
Your service address or ZIP code
Information about the service you are requesting
How you heard about us
Any additional details you choose to share in a message to us

Information Collected Automatically

When you visit the Site, our hosting provider and analytics tools may automatically collect limited technical information, including:

Your device type, browser type, and operating system
Your IP address (in general, non-identifying form)
The pages you visit on the Site and the time spent on each
The referring URL or source that sent you to the Site

2. How We Use Your Information

We use the information we collect to:

Respond to your estimate requests, service inquiries, and questions
Schedule, confirm, and follow up on services you have requested
Send transactional text messages (SMS) such as appointment confirmations, reminders, on-the-way notifications, and completion receipts — only when you have opted in
Send occasional service reminders or promotional offers to customers who have opted in to receive them
Send invoices and process payments
Improve the quality of our services and the Site
Comply with applicable laws and regulations

3. SMS / Text Messaging Program Disclosures

Consent. When you submit our contact form or otherwise provide your mobile number to Davis Brothers Home Care Specialists, you are opting in to receive text messages (SMS) from us related to your inquiry, appointment, or service. Consent to receive text messages is not a condition of purchase.

Message Types. Messages you may receive include: appointment confirmations and reminders, on-the-way and arrival notifications, follow-up messages about completed work, replies to questions you send us, quote and invoice notifications, and, if you opt in separately, occasional promotional offers or review requests.

Message Frequency. Message frequency varies based on your interaction with us. In most cases, you will receive fewer than 10 messages per month.

Fees. Message and data rates may apply from your mobile carrier. Davis Brothers Home Care Specialists does not charge any fee for sending or receiving text messages.

How to Opt Out. You may stop receiving text messages from us at any time by replying STOP to any message we send you. After you send STOP, we will send you a single confirmation message and will not send you any further text messages unless you opt in again. You may also opt out by contacting us at info@davisbroshcs.com or (530) 908-0456 and requesting to be removed.

How to Get Help. For help or more information, reply HELP to any message, or contact us at info@davisbroshcs.com or (530) 908-0456.

Supported Carriers. Our text messaging program is compatible with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket Wireless, and others. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

No Sale or Sharing of Mobile Information. Davis Brothers Home Care Specialists does not sell, rent, or share your mobile phone number or any SMS/text messaging consent data with any third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not shared with third parties, affiliates, or marketing partners for any purpose. This policy applies even if you opt out of other data-sharing permitted by this Privacy Policy.

We may share other information you provide to us in the following limited circumstances:

Service providers. We work with trusted third parties that help us run our business — for example, our customer relationship management (CRM) platform, scheduling software, email and SMS delivery providers, payment processors, and hosting provider. These vendors only receive the information necessary to perform their services and are contractually required to protect it and use it only on our behalf.
Legal obligations. We may disclose information if required by law, subpoena, court order, or other valid legal process, or to protect our rights, property, or safety or that of our customers or others.
Business transfers. If Davis Brothers Home Care Specialists is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you (for example, by email or by a notice on the Site) of any such change in ownership or control.

5. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

6. Data Retention

We retain your information only for as long as is reasonably necessary to provide the services you requested, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are directed at homeowners and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will delete it.

9. Your Rights and Choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. California residents have specific rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframes required by applicable law.

10. Third-Party Links

The Site may contain links to websites we do not operate (for example, our Facebook page or our Angi profile). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If we make material changes, we will provide a more prominent notice on the Site or contact you directly when required by law.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Email: info@davisbroshcs.com
Phone: (530) 908-0456
Mailing address: Davis Brothers Home Care Specialists, Sacramento, California, United States